Refund Policy

1. Subscription cancellation

Users may request cancellation through the support contact. Cancellation applies to future renewal once processed according to the applicable package terms. It does not automatically reverse charges already incurred.

2. Refund eligibility and review

Each request is reviewed individually based on the selected package, consumed AI services, scripts or storyboards, rendered scenes, completed videos or posters, downloads, custom work, applicable terms and Malaysian law. Approval is not automatic.

Email support@uzzuvideogenerator.com with the account or invoice reference, payment date, package and reason for the request. We acknowledge a complete request within 2 business days and aim to provide an eligibility decision within 7 business days. Complex, disputed or incomplete requests may take longer, in which case we will provide a revised estimate.

3. Approved refund processing ETA

Once approved, we aim to submit the refund to the original payment method or payment partner within 5–10 business days. The receiving bank, card issuer or e-wallet provider may then need a further 5–14 business days to post the funds.

The usual overall timeframe is 10–21 business days after approval. Cross-border payments, bank or public holidays, provider checks and payment-partner processing can extend this period. Posting times are outside our direct control, but we will provide a confirmation or reference when available.

4. Incorrect or duplicate charges

Contact support promptly with the account email, date, amount and relevant non-sensitive transaction reference. We will investigate credible reports of duplicate or incorrect charges. Do not send full card details, security codes or banking credentials.

5. Consumed AI services

Requests may take into account prompts processed, scripts or storyboards generated, video scenes rendered, completed videos, completed poster generation, downloads, priority processing and third-party costs already incurred.

6. Custom and enterprise work

Custom design, template, integration, onboarding and enterprise work may be governed by an agreed scope, milestones, deposits and cancellation terms. Completed or committed work may be non-refundable where permitted by law.

7. Statutory rights and contact

Nothing in this policy limits non-excludable rights available under applicable Malaysian consumer law. Each request is assessed on its facts and legal requirements. Email support@uzzuvideogenerator.com with the relevant account, invoice or order reference for assistance.